Return & Refund Policy of www.CrystalSoyCandles.com.au
If you are not happy with your purchase due to a fault or damage, we will accept the return at your expense for postage, of an unused product within 14 days. We do not refund due to change of mind. We will only return on damaged goods. Once we receive the returned item Crystal Soy Candles will then give a full refund (excluding shipping as we are unable to refund the initial shipping cost of your order). Our Return & Refund Policy was created by Return Refund Policy Template for www.CrystalSoyCandles.com.au
Please allow 1-2 weeks for your return to be processed.
Discounted and sale items are not eligible for a return.
Crystal Soy Candles will not issue refunds for products purchased through other entities, such as distributors or retail partners.
Returned items must be delivered to us unused, in original packaging and in the condition they were received or may not be eligible for refund or be subject to a restocking fee. We cannot be held responsible for items damaged or lost in return shipment, therefore we recommend an insured and trackable mail service.
We are unable to issue a refund without actual receipt of the item(s) or proof of received return delivery.
We aim to accept all returns. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you. All goods will be inspected on return. and sale